Privacy Policy — How 399bet Protects Your Data

1.Introduction and Scope

399bet is committed to protecting the privacy and personal data of all players who use the platform. This Policy applies to all personal data collected through the 399bet website, mobile application and any related services. It covers data collected when you browse the platform, create an account, make a deposit or withdrawal in PKR, participate in games, contact support or interact with any feature of the platform.

This Policy does not apply to third-party websites or services that may be linked to or integrated with the platform. Those third parties operate under their own privacy policies, and 399bet is not responsible for their data practices. Players are encouraged to review the privacy policies of any payment providers they use — including JazzCash, Easypaisa and Raast — as 399bet does not control how those providers handle data on their own platforms.

We may update this Policy from time to time. When material changes are made, the updated version will be published on this page with a revised "last updated" date. Continued use of the platform after an updated Policy has been published constitutes acceptance of the revised terms.

2.What Personal Data We Collect

399bet collects personal data in two ways: data you actively provide to us and data that is automatically generated through your use of the platform.

Data you provide directly:

• Registration details including your full name, date of birth, email address and phone number.
• Identity verification documents, such as a government-issued photo ID, where requested as part of our account verification process.
• Payment information, including the type of payment method used for PKR deposits and withdrawals. Full financial account numbers are handled directly by the relevant payment processors and are not stored by 399bet.
• Communications you send to the support team, including the content of support tickets, chat messages and any attachments.
• Preferences and settings you configure within your account, such as notification preferences and responsible gaming limits.

Data collected automatically:

• Device information including IP address, browser type and version, device model, operating system and screen resolution.
• Platform activity logs, including login and logout timestamps, pages visited, games played, bet amounts and session duration.
• Transaction records for all PKR deposits, withdrawals and bonus credits processed through your account.
• Cookie and tracking data as described in the Cookies section of this Policy.

399bet does not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs or health information, except where relevant to responsible gaming assessments conducted in accordance with our Responsible Gaming policy.

3.How We Use Your Personal Data

399bet uses the personal data it collects for the following specific purposes:

• Account management: To create and maintain your player account, verify your identity, process your registration and manage your account settings.
• Transaction processing: To facilitate PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfer and other supported payment methods. Transaction records are also maintained for financial record-keeping purposes.
• Platform security and fraud prevention: To detect and investigate suspicious account activity, prevent unauthorised access and identify potential fraud or collusion. Device and IP data is used as part of this monitoring.
• Customer support: To respond to your queries, resolve disputes and process support requests effectively. Support communication history is retained to provide context for ongoing issues.
• VIP programme and personalisation: Activity data is used to calculate VIP points and tier progression, and to personalise aspects of the platform experience such as game recommendations based on your activity history.
• Responsible gaming monitoring: To identify account activity that may indicate a player is experiencing difficulty managing their gaming, and to apply responsible gaming interventions where appropriate.
• Platform improvement: Aggregated and anonymised usage data is analysed to improve platform performance, fix technical issues and develop new features.
• Communications: To send account-related notices, transaction confirmations and, where you have not opted out, promotional offers and updates from 399bet.

399bet does not use your personal data for automated decision-making that produces significant legal effects, except as part of fraud and security monitoring systems where such processing is necessary to protect the platform and its users.

4.Data Sharing and Third Parties

399bet does not sell, rent or trade your personal data to third parties. Data may be shared in the following limited circumstances:

• Payment processors: When you make a deposit or withdrawal, the necessary payment details are shared with the relevant payment provider — such as JazzCash, Easypaisa or Raast — solely to process the transaction. These providers operate under their own privacy and data security policies.
• Identity verification providers: Where third-party services are used to verify identity documents, the relevant data is shared with those providers for that specific purpose only.
• Technical service providers: Companies that provide hosting, security, analytics or other technical infrastructure services to 399bet may have access to data as part of their service delivery. These providers are contractually bound to process data only on 399bet's instructions and in accordance with applicable data protection standards.
• Legal and regulatory requirements: 399bet may disclose personal data to relevant authorities where required by applicable law, court order or where necessary to prevent or investigate fraud and criminal activity.

In all cases, data shared with third parties is limited to what is strictly necessary for the relevant purpose. 399bet does not authorise third parties to use your data for their own independent marketing or commercial purposes.

5.Data Security Measures

399bet takes the security of your personal data seriously. The platform employs a range of technical and organisational measures to protect data against unauthorised access, loss, alteration or disclosure.

• Data transmission between your device and the 399bet platform is encrypted using industry-standard SSL/TLS protocols.
• Account passwords are stored in hashed form and are not accessible in plain text by any member of 399bet staff.
• Access to personal data within 399bet's systems is restricted to authorised personnel who require it to perform their specific role.
• Systems are monitored continuously for unusual activity and potential security incidents.
• Payment transactions are processed through the secure infrastructure of the respective PKR payment providers, and full payment account credentials are not stored on 399bet's servers.

While 399bet implements robust security measures, no online platform can guarantee absolute security. Players are responsible for keeping their own account credentials secure. If you suspect unauthorised access to your account, contact support immediately and change your password.

6.Data Retention and Deletion

399bet retains personal data for as long as your account is active and for a defined period after account closure. Specific retention periods are as follows:

• Account and identity data: Retained for the duration of account activity and for a period of five years following account closure, for financial record-keeping and fraud prevention purposes.
• Transaction records: PKR transaction history is retained for five years following the date of the transaction.
• Support communications: Retained for three years following the closure of the relevant support case.
• Device and technical logs: Retained for up to 12 months, after which they are deleted or anonymised.
• Cookie data: Session cookies expire at the end of each browser session. Persistent cookies expire according to the schedule described in the Cookies section below.

Where data is no longer required for its original purpose and no legal retention obligation applies, it is securely deleted or anonymised. Anonymised data may be retained indefinitely for aggregate analytics purposes, as it can no longer be linked to an individual player.

If you request deletion of your account, 399bet will process the request subject to completion of any outstanding verification requirements and applicable retention obligations. Data that must be retained for legal or financial record-keeping purposes will not be deleted ahead of the applicable retention period even upon request.

7.Cookies and Tracking Technologies

399bet uses cookies and similar tracking technologies to operate the platform effectively and improve the user experience. Cookies are small data files placed on your device by your browser when you visit the platform.

The following types of cookies are used on 399bet:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit and security tokens that protect your account. These cannot be disabled without breaking core platform functionality.
• Preference cookies: Used to remember your settings and preferences, such as language selection and notification preferences. These persist between sessions to save you from re-entering your preferences each time.
• Analytics cookies: Used to collect aggregated data on how the platform is used — including which pages are visited most, how long sessions last and where players encounter errors. This data is used to improve the platform and is not linked to individual user profiles for marketing purposes.

399bet does not use third-party advertising or retargeting cookies. You can manage cookie settings through your browser. Disabling essential cookies may affect your ability to log in or use certain platform features. Disabling analytics cookies will not affect your ability to use the platform.

8.Your Rights Over Your Personal Data

As a 399bet player, you have the following rights in relation to your personal data:

• Right of access: You can request a copy of the personal data 399bet holds about you at any time. We will respond to access requests within a reasonable timeframe.
• Right to correction: If any of the personal data we hold is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account information directly in your account settings, or contact support for assistance.
• Right to deletion: You may request deletion of your personal data, subject to applicable legal retention requirements. Requests can be submitted through the support channel.
• Right to restrict processing: In certain circumstances, you may request that 399bet restrict the processing of your data — for example, while a query about its accuracy is being resolved.
• Right to opt out of marketing: You can opt out of promotional communications at any time through your account notification settings. Opting out will not affect receipt of essential account-related notices.

To exercise any of these rights, contact the 399bet support team with your account details and the specific request. 399bet will process requests as promptly as possible and will keep you informed of progress.

9.Minors and Under-18 Access

399bet is strictly an adults-only platform. The services provided are intended for users who are 18 years of age or older. 399bet does not knowingly collect personal data from individuals under the age of 18.

If you are a parent or guardian and believe that a minor has created an account or provided personal information on 399bet without your knowledge, please contact support immediately. Accounts confirmed to belong to minors will be closed and any associated data will be deleted, subject to any legally required retention obligations.

Players are responsible for ensuring that minors in their household do not access their 399bet account. Account credentials should be kept private and secure at all times.

10.Contact, Updates and Policy Changes

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information has been handled, please contact the 399bet support team. Contact details are available in the footer of this page.

399bet reviews this Privacy Policy periodically and will update it as necessary to reflect changes in the platform, payment methods, applicable requirements or data practices. When the Policy is updated, the "last updated" date at the top of this page will be revised. If changes are material, we may notify active players through the platform or via their registered contact details.

For related information, please also review the Terms and Conditions and the Responsible Gaming page. For common questions about accounts and payments, visit the FAQ.